Last updated 10 November 2026
Privacy & cookies
We use your information to respond to enquiries, arrange your visit and manage your booking. Optional marketing measurement is a separate choice. You can contact us about your information at any time.
Who is responsible
Reggae Mountain Experience Limited operates this website at 4 Skyline Drive, Jacks Hill, Kingston 6, Jamaica. For privacy questions or requests, email andrew@reggaemountainexperience.com.
What we collect and why
- Enquiries and bookings: your name, contact details, dates, guest count, selections, messages and any reference images you choose to provide. We use these to answer you, prepare quotes and invoices, arrange services and support your booking.
- Payments: payment references, amounts, currency and payment status. Where card payments are offered, card details are entered with Stripe. Do not put card numbers, passwords, government IDs or unnecessary sensitive information in messages or uploads.
- Technical information: IP-related security information, browser/request details and operational logs needed to deliver and protect the site, limit abuse and diagnose failures.
We process information where needed to take steps at your request, provide an agreed service, meet legal obligations or pursue a justified operational or security purpose, subject to applicable law. Where consent is required, we obtain it separately and you may withdraw it. You do not have to agree to optional marketing to make an enquiry or booking.
Who receives information
Authorised team members receive the information needed to handle your request. Our RMEBOOKS booking system and service providers process relevant information for the service you use; providers receive information relevant to the service they deliver.
| Service | Information and purpose |
|---|---|
| Sites hosting and Cloudflare | Website delivery, request/security information and protected storage of records and files. |
| Resend | Email addresses and relevant enquiry or booking details for acknowledgements, documents and team notifications. |
| Stripe, when card payment is selected | Information needed to process payment, detect fraud and record the result. |
| Chosen connected services | Where enabled for your request, a service such as Google Drive may store relevant records with restricted access. |
We may also disclose information where legally required or necessary to establish, exercise or defend legal rights. We do not sell personal information. This website uses device fonts and does not request fonts from Google.
Optional advertising measurement
Meta Pixel is off unless you choose “Allow marketing”. If you allow it, Meta receives technical information such as your IP address, browser information and cookies, together with events such as a visit, quote request, checkout or confirmed payment amount and currency. Our event payloads exclude names, email addresses, phone numbers, form answers, uploaded files and private booking/document links. Meta processes this information under its own policies.
Choose “Essential only” to use booking features without Meta marketing measurement. Use to change your choice. This preference normally lasts six months. Withdrawing it stops future optional tracking; it does not erase information already processed.
Storage and international processing
Our providers may process information outside Jamaica, including in the United States and other countries where they operate. Such transfers must satisfy applicable transfer requirements; the safeguards depend on the service and processing involved. Contact us for details about the providers and arrangements relevant to your request. You may ask us about the transfer safeguards relevant to your information.
How long we keep information
| Record | Retention approach |
|---|---|
| Browser drafts | Saved for the current browser tab/session where supported. Use Start over or clear browser storage to remove a draft. Closing or restoring tabs follows your browser’s behaviour. |
| Closed enquiries that do not become bookings | Reviewed for deletion after 12 months without an ongoing enquiry or other justified need. |
| Abandoned reference uploads | Reviewed after 30 days, once confirmed not to be linked to a booking, document or active request. |
| Bookings, invoices, payments and disputes | Kept for the applicable accounting, tax, contractual and legal periods, and while an unresolved matter requires the record. Records held for a legal reason are restricted to that purpose. |
Deletion is subject to verification, legal holds and linked records. Backups and provider logs can have separate retention cycles. A deletion request does not automatically cancel a booking or erase a record we must lawfully retain.
Your choices and rights
Subject to applicable law, you may request access to or a copy of your information, correction, deletion, restriction or cessation of certain processing, and withdrawal of consent where we rely on it. Email andrew@reggaemountainexperience.com with enough information to locate your record. We may need to verify your identity or authority. Avoid emailing identity documents unless we explain why a secure verification step is necessary.
You may raise a concern with Jamaica’s Office of the Information Commissioner. We will explain if an exception or legal obligation prevents us from fulfilling a request in full.
Protecting your information
We use access controls and restricted file handling. Private document and booking links normally expire after 180 days, or 30 days after the relevant service date if later. Authorised staff can revoke or replace a link. These links grant access to whoever holds them: share them only with the intended recipient and contact us if a link needs to be withdrawn. No system can guarantee absolute security.
Updates
We may update this notice as our services change. The date above identifies this version. We will provide additional notice or obtain consent where required.